Refund & Cancellation Policy

Effective Date: July 1, 2026
Last Updated: July 1, 2026

This Refund & Cancellation Policy applies to all services provided by Byalance ("we," "us," "our") to clients ("you," "your") through our website, WhatsApp, email, or any other channel of engagement.

1. Nature of Our Services

Byalance provides accounting, bookkeeping, GST, TDS, payroll, and related compliance support services on a subscription/retainer basis. Our services are not physical products and are delivered on an ongoing, recurring basis (monthly or as per the agreed engagement terms).

Because our work often involves filings with government portals (GST, TDS/TRACES, EPFO, MCA, etc.), certain actions — once completed — cannot be reversed or undone, regardless of any later cancellation request.

2. Cancellation by the Client

• You may cancel your engagement with Byalance at any time by providing written notice (via email to contact@byalance.in or WhatsApp) at least 15 days before your next billing cycle.
• Cancellation requests received after a billing cycle has started will take effect from the following cycle; the current cycle's fee is not refunded, as work for that period has already commenced or been scheduled.
• Upon cancellation, we will share all data, records, and working files relevant to your business that are in our possession, within a reasonable timeframe.

3. Cancellation by Byalance

We reserve the right to discontinue services with prior written notice (typically 15 days) in cases including but not limited to:

• Non-payment of fees beyond the agreed due date
• Failure to provide necessary documents, access, or information required to complete statutory filings
• Misuse of our services or breach of the engagement terms

In such cases, any fees paid for work already completed or in progress will not be refunded.

4. Refund Policy

As our services are time and effort-based (not product-based), refunds are handled as follows:

Approved refunds, where applicable, will be processed within 7–10 business days to the original mode of payment (UPI/bank transfer).

One-Time Onboarding Deposit

First-time clients are charged a one-time onboarding deposit of ₹2,000 in addition to their monthly/annual service charge. This deposit covers initial setup, account/document review, and onboarding effort.

• Cancelled before work begins, or within the first month of service: The ₹2,000 deposit is non-refundable.
• Cancelled after completing at least one full month of active service: The ₹2,000 deposit will be refunded, or adjusted against any pending bills, at the client's preference.

The monthly/annual service charge for the cycle in which cancellation occurs is handled separately, as per the refund treatment described in the table above.

5. Service Quality Disputes

If you're unsatisfied with the quality or delivery of a service, please reach out to us within 7 days of the issue at contact@byalance.in. We will review the matter and, where we determine an error or delay was on our part, we may offer a corrective fix, partial credit toward your next billing cycle, or a partial refund — at our discretion, based on the specifics of the case.

6. Annual Subscription Plans

Clients who opt for an annual subscription (paid upfront for 12 months) receive a discount compared to the monthly billing rate, as specified in our pricing plans at the time of signup.

If an annual plan is cancelled partway through the term:

• The amount already paid will be recalculated at the standard monthly rate for the number of months the service was actually used.
• The annual discount is forfeited on cancellation — it only applies when the full 12-month term is honored.
• Any remaining balance after this recalculation will be refunded as per the refund eligibility rules in Section 4 (i.e., the month in which cancellation occurs is treated per the table above; fully completed prior months are not refunded).
• The one-time onboarding deposit is handled as per Section 4 — non-refundable if cancelled within the first month, refundable/adjustable against pending bills if cancelled after at least one full month of service.

Example: If a client pays for an annual plan at a discounted rate and cancels after 4 months, the first 4 months will be billed at the regular monthly rate (not the discounted annual rate), and the remaining balance will be refunded accordingly.

7. Founding Member / Promotional Offers

Clients onboarded under special promotional terms (such as a founding member rate lock) are subject to the specific terms shared at the time of that offer. Cancellation under a promotional plan follows the same notice and refund principles above, unless explicitly stated otherwise in the offer terms.

8. White-Label / CA Partner Engagements

For CA partners engaging Byalance on a white-label basis, cancellation and refund terms are governed by the separate partnership agreement signed at onboarding, not this policy.

9. Changes to This Policy

We may update this policy from time to time. Continued use of our services after an update constitutes acceptance of the revised policy.

10. Contact Us

For any cancellation or refund requests, please contact:

Email: contact@byalance.in
WhatsApp / Mobile: +91 74062 96116